Frequently Asked Questions
Everything you need to know about your Paul Fredrick experience.
What is your return and exchange policy?
We offer a 90-day return policy on all unworn, unwashed, and unaltered merchandise. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within this timeframe.
How do I determine my correct shirt size?
Our comprehensive size guide provides detailed measurements for neck, sleeve, and chest. We offer multiple fits including Classic, tailored, and Slim to ensure you find the perfect silhouette for your body type.
When will my order ship and how much does it cost?
Most orders are processed within 24-48 hours. Shipping costs are calculated based on your order total and the selected delivery speed, with standard, expedited, and overnight options available at checkout.
Do you offer custom alterations?
Yes, we provide professional sleeve shortening and cuff adjustments on many of our dress shirts for a nominal fee. Please note that altered items are considered final sale and cannot be returned.
How can I track the status of my package?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also track your shipment directly through the 'Order Status' link in the footer of our website.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay for a secure checkout process.